Frequently asked questions

Magical Cafés is a worldwide guide to cafés and coffee. Explore places to visit, compare practical details, learn about coffee drinks and share your discoveries with other coffee lovers.

Anyone who enjoys a good café. Whether you’re meeting friends, exploring a new city, looking for somewhere to work or trying a different coffee, you can find places that suit your day. Café owners can also add and manage their listings.

Yes. You can browse cafés and coffee types for free. Creating an account to save favourites, share reviews and submit cafés is also free. Café owners can choose a free listing or upgrade to a paid plan for additional features.

Magical Cafés includes locations around the world, and coverage varies by destination. Visit our Cities page to see where cafés are currently listed. If your favourite place is missing, you can submit it.

Cafés can be submitted by the community or their owners. We review new submissions before publishing them. A listing helps people discover a café; it does not mean our team has personally visited or independently tested it.

Open the Cafés page and search for a city or country. Browse the results as a list or on the map, then use the available filters to narrow your search.

Use the Work & study filters and check the café’s Wi-Fi, noise level and available amenities. Read recent reviews for more context. Laptop policies can change, so check with the café if you’re planning a longer visit.

The map shows where listed cafés are located. Select a café marker to explore the place and open its listing for more details. You can switch between map and list views when browsing.

These labels give you a quick guide to what to expect. Wi-Fi describes the reported connection quality, noise indicates the typical atmosphere, and the price symbols show a relative price range. They are guides, rather than guarantees, and conditions may vary.

We aim to keep listings useful, but hours, menus, prices and amenities can change. Check directly with the café before making a special trip, especially on holidays. If you spot incorrect information, send us the listing link and the correction.

Verified owner indicates that the owner’s or manager’s connection to the café has been confirmed. Featured and Magical Partner are paid-plan badges. Guest recognition is separate and cannot be purchased through a subscription.

Paid plans include featured placement in city listings and on the map. This gives those cafés additional visibility. Featured placement does not mean a café has better reviews or has been rated more highly by our team.

Explore coffee drinks from around the world, including their ingredients, flavours, origins and preparation. It’s a place to learn about familiar favourites and discover something new to try.

Yes. Use the search on the Coffee Types page to look for a drink name, country or ingredient. You can also narrow the results using the available region, taste, serving style and coffee family filters.

No. Our coffee guide covers drinks independently of café listings. Check a café’s menu or contact it directly to find out whether it serves a particular drink.

Send us a message through the Contact page with the coffee name, the detail you think needs changing and a reliable source if you have one. Recipes and names can vary between regions, so local knowledge is welcome.

Choose Sign up and register using one of the available options. If you register by email, follow the confirmation link sent to your inbox to complete the process.

Select Forgot password? on the login page and enter the email address you registered with. Follow the instructions in the password reset email.

Check your spam or junk folder and make sure you entered the correct email address. If the message still hasn’t arrived, contact us with the email address you used to register. Never send us your password.

Choose the Google login option and select the same Google account you used when registering. If you’re having trouble accessing your account through another method, contact us before creating a second account.

Log in and open your profile to edit the available personal details. If you need help changing something you cannot edit there, contact us.

Contact us using the email address linked to your account and ask to have it deleted. We may need to confirm your identity before processing the request. If you also have a paid café plan, mention it so we can help with the subscription separately.

Log in and select the heart icon on a café card or listing. You can return to your saved places through your favourites.

Log in, open the café’s listing and use the review option. Share your own experience of visiting the café, including details that could help someone decide whether it suits them.

Describe what you experienced: the coffee, service, atmosphere, seating or amenities. If you worked there, details about Wi-Fi, sockets and laptop policies can help. Be specific, fair and respectful, and avoid sharing anyone’s private information.

If you need to correct or remove a review, contact us with the café link and the email address associated with your account. Tell us which review you mean and what you would like changed.

Contact us with the café link, the review and a short explanation of your concern. Examples include spam, harassment, private information or a review that appears unrelated to a genuine visit.

No. A paid plan does not buy better ratings or the removal of criticism. Owners can report reviews that may break our rules, but a review should not be removed simply because it is negative.

Create a free account or log in, then choose Add a café. Enter its location, opening hours and other available details. Upload only photos you have permission to share. We review new submissions before they appear on the website.

No. You can suggest a café you’ve visited even if you don’t own it. Please provide accurate information and do not present yourself as the owner. Managing a listing as its owner requires verification.

New submissions are reviewed before publication. The time needed can vary depending on the information provided and the number of submissions. If you have a question about yours, contact us with the café name and location.

Submitting a café does not automatically verify you as its owner. If you need to correct a submission, contact us with the café link and updated information. Verified owners can manage the details available through their account.

Send usthe listing link and explain what needs changing. For closures, let us know whether the café appears to be temporarily or permanently closed. Include a source or recent information where possible.

Upload photos you took yourself or have permission to use. Choose clear images that represent the café, its drinks, food or atmosphere. Avoid images copied from other websites without permission and anything that reveals private information.

If your café is already listed, contact us with the listing link and your connection to the business. We’ll explain how to verify ownership and arrange access. If it isn’t listed, start with Add a café.

Contact us with your account email, the café listing and details of your role. We’ll help verify your connection to the business before arranging access.

The Free plan includes essential details such as opening hours, amenities, a short description and photos. Paid plans add more photos, a full description, coffee details, menu and prices, offers, events and additional contact links.

Replies to guest reviews are included in the Monthly and Annual plans. Keep replies helpful and respectful, whether you’re thanking a guest or addressing a concern.

The Monthly and Annual plans include insights into listing views, saves and clicks. These help you understand activity on your listing, but do not directly measure café visits or sales.

Yes. Free covers one café, Monthly supports up to three cafés, and Annual supports up to seven. Each location has its own listing. If you need more than seven, contact us to discuss your requirements.

Free costs $0 and includes one café listing. Monthly costs $19 per month and supports up to three cafés. Annual costs $180 per year and supports up to seven cafés, with additional benefits. Visit Plans & Pricingfor the full comparison.

The Annual plan is billed as one payment of $180 each year. That is equivalent to $15 per month and saves $48 compared with twelve payments of the $19 Monthly plan.

Yes. You can add one café with the Free plan. Paid plans are optional and provide additional features, photo allowances and support for more locations.

Choose a paid plan and follow the checkout process. Payments are processed through Stripe, and the available payment methods are shown at checkout. Prices are listed in USD.

No. Paid plans provide additional listing features and visibility, but they do not guarantee visits, enquiries or sales. Accurate details, useful photos and an up-to-date menu help visitors make informed decisions.

No. Paid plans include the features and plan badges shown on the pricing page. Guest reviews, ratings and guest recognition are separate from your subscription.

Contact us with the email address associated with your membership and a short description of what you need. For payment issues, include the transaction date or invoice reference if available. Never send your full card details or security code.

Our Privacy Policy explains what information we collect, why we use it and how to contact us about your data. You can find the link in the website footer.

Details published on a café listing are visible to visitors. Depending on the listing and plan, these can include business contact details, social profiles, photos and information about the café. Only submit information you are authorised to make public.

Contact us using the email address associated with your account and explain your request. We may ask you to confirm your identity before discussing or changing personal information.

Use the Contact page and select Report a problem. Include the relevant page link and explain what happened. Share enough detail for us to investigate, but do not include passwords, payment details or unnecessary personal information.